I live in Minneapolis, MN and would be willing to work for local companies or work from home for all others.
Strategic Operations and Business Analyst expert with over 20 years experience creating, managing, integrating, and improving processes and systems for sales, marketing, and Finance. Experience with quote to cash, lead management, revenue recognition, pricing, product management, project management, marketing, forecasting, process improvement, and the use of technology to drive the business forward.
Employment
Sportsdigita - Director of Revenue Operations (Oct 2021 - Present)
Avionte - Director of Sales Operations (Jan 2018 - Jan 2022)
Code42 - Senior Sales Analyst (Aug 2017 - Jan 2018)
SAP - Sales Operations Business Analyst and Senior Specialist (Dec 2011 - Aug 2017)
Jobs2web (acquired by SAP Dec 2011) - Operations Lead (April 2004 - Dec 2011)
Helped start Jobs2web as the second employee. Grew the company to 120 employees and $20 million in reoccurring revenue. Responsibilities included:
Sales Positions (Dec 1997 to April 2004)
ADP - District Manager - Sales (Nov 2002 - April 2004)
Education
St. Olaf College, Northfield, MN – BA in Social Studies Education
Strategic Operations and Business Analyst expert with over 20 years experience creating, managing, integrating, and improving processes and systems for sales, marketing, and Finance. Experience with quote to cash, lead management, revenue recognition, pricing, product management, project management, marketing, forecasting, process improvement, and the use of technology to drive the business forward.
Employment
Sportsdigita - Director of Revenue Operations (Oct 2021 - Present)
- Partner with Executive Team on business and systems strategy to drive organization objectives and track key results
- Recommend and implement processes to track and manage sales productivity, forecast, revenue, and other KPI's
- Coordinate across departments to drive process improvement and access/visibility of key metrics and data from disparate systems into Salesforce
- Process ownership for Lead to Quote, Quote to Close, Close to Cash, and Renewal / Upsell.
- Own and operate business systems and coordinate with other Directors regarding their systems for data integration and process improvement (Salesforce, Hubspot, Gong, Drift, Chili Piper, SaaSOptics, Zoom, ZoomInfo, Hive, Zendesk to name a few)
- Territory design and sales strategy (Account based marketing, strategic accounts, solution selling..etc)
Avionte - Director of Sales Operations (Jan 2018 - Jan 2022)
- Develop and track revenue predictions, sales efficiency, product sales metrics, time to revenue, and other KPI's
- Partner across departments to accelerate growth and drive sales targets toward financial goals through process change
- Analyze performance results and trends then recommend and implement solutions to resolve performance challenges
- Develop and manage KPI/OKR reporting and dashboards
- Drive process improvement, automation, and integrations
- Sales integration and strategy for mergers and acquisitions
- Territory design and deployment
- Track and analyze product pricing and bundles and partner attach rates / revenue
- Own Salesforce and related App integrations to and from Salesforce
- Product go to market process and contracting
Code42 - Senior Sales Analyst (Aug 2017 - Jan 2018)
- Engaged sales and other internal groups to develop advanced metrics reports and related dashboards to drive greater overall sales productivity and profitability
- Provided analysis on report results and proactively identified trends or anomalies drive action and operational change
- Established baseline historical trends and Key Performance Indicators (KPI’s) to evaluate performance against established targets
- Built predictive models on funnel conversion, forecasting, etc. to enhance forecast accuracy and collaborate forecasts into management reporting
- Consolidated Account, Lead, and Sales Opportunity data from multiple sources to create reporting and trend analysis
- Communicated results via reports, dashboards, and excel analyses
- Planned and executing ad-hoc data analytics assignments
- Ensured data integrity and accuracy in published reports
SAP - Sales Operations Business Analyst and Senior Specialist (Dec 2011 - Aug 2017)
- Global Product Expert - Deal Approval, SAP Pricing, & Quote to Close (CRM) applications (Windows / iOS)
- Merger / Acquisition integration team member (Evaluate, Onboard, data migration, Process improvement)
- Team Lead - Release Coordination – User Accessibility Testing (UAT) and rollout / go live training documentation
- Collaborated on Revenue and Product Roadmap Reviews for Cloud Services and Onpremise products
- Identify and implement enterprise-wide continuous improvement processes
- Manage, maintain, and consolidate Training assets and documentation
- Create and deliver onboard training (Ariba, Fieldglass, Hybris, SuccessFactors)
- Develop training and capability requirements documents
- Level 2 Support for Lead, Opportunity, Quote, and Forecast Sales apps and processes
- Deal Approval Apple Watch (wearables) app - Project Manager and User Interface design
- Project Manager – Develop use case scenarios for Nuiku smart assistant / natural language processing app
- Field Kick Off Meetings 2015 – Global Operations Site Lead - San Diego
- Developed and implemented our Training Asset Quality Assurance program
- Transitioned Regional Support teams to consolidated global support processes
- Project Manager / Business Analyst - Global Sales Portal redesign and rollout
- Acquisition and integration data modeling and database configuration
- Jobs2web CRM migration and master data mapping to SuccessFactors CRM / ERP (Salesforce to Salesforce)
- Salesforce CRM migration to SAP CRM / ERP – including master data, data cleansing, Quote to Order
- Ariba CRM migration to SAP CRM/ERP – including complex pricing and product configurations
- Acquisition onboard training and rollout (Ariba, Fieldglass, Hybris, SuccessFactors)
Jobs2web (acquired by SAP Dec 2011) - Operations Lead (April 2004 - Dec 2011)
Helped start Jobs2web as the second employee. Grew the company to 120 employees and $20 million in reoccurring revenue. Responsibilities included:
- Salesforce Admin, Architect, Business Analyst, and Declarative Developer (Sales and Service Clouds)
- Collaborated with sales, marketing, service, and finance regarding system needs (Salesforce enhancements)
- Developed and implemented system capabilities to support strategic business lines
- Owned and managed operational systems and processes strategy
- Administer, manage, and maintain CRM (Salesforce) and proprietary company systems
- Support application strategy and development
- Evaluate proposed systems and procedures
- Jobs2web Product Subject Matter Expert
- Train new hires on systems and processes
- Design automated data collection processes for collecting job information from applicant tracking systems
Sales Positions (Dec 1997 to April 2004)
ADP - District Manager - Sales (Nov 2002 - April 2004)
- Sold Payroll Services (Cloud and OnPremise) and serviced customer accounts
- Sold ecommerce and retail web services
- Sold travel and expense management services (Cloud and OnPremise)
- Sold recruiting marketing and job board subscription packages
- Sold electronic components and supplies over the telephone
Education
St. Olaf College, Northfield, MN – BA in Social Studies Education
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